Player Help Centre

365judi FAQ — Complete Player Guide

Everything you need to know about playing at 365judi — from opening your account and making your first MYR deposit, to understanding bonus wagering requirements, betting on live football, and using our responsible gambling tools. Browse the categories below or use the quick-links to jump straight to the section you need.

Account & Registration Deposits & Withdrawals Games & How to Play Bonuses & Promotions Security & Responsible Gambling
24/7 Support

Live chat available around the clock for all players.

Fast Payouts

Touch 'n Go withdrawals processed within minutes.

Mobile Ready

Full platform access on any smartphone or tablet.

MYR Deposits

All major Malaysian payment methods accepted.

EPL & Liga Super

Bet on live football with real-time odds updates.

21+ Verified

Strictly for adults 21 and above. KYC enforced.

Category 01

Account & Registration

Everything you need to know about creating your 365judi account, completing identity verification, managing your login, and closing your account if needed.

Creating a 365judi account takes less than two minutes. Click the registration button on the homepage, fill in your username, email address, date of birth, and preferred password, then confirm your details. You must be 21 years of age or older to register. Once registered, you can log in immediately and make your first deposit to start playing.

KYC (Know Your Customer) verification at 365judi requires you to submit a government-issued photo ID — your Malaysian MyKad, passport, or driving licence — along with proof of your current address dated within the last three months, such as a utility bill or bank statement. Upload your documents via the verification section in your account dashboard. Most submissions are reviewed within 24 hours.

No. Each player is permitted to hold only one active 365judi account at any time. Operating multiple accounts — regardless of the email address, device, or payment method used — is a direct violation of our Terms and Conditions and will result in the permanent closure of all associated accounts and forfeiture of any balances held within them.

If you are unable to log in, first try resetting your password using the "Forgot Password" option on the login page — a reset link will be sent to your registered email address. If the problem persists, check that your account has not been flagged for a pending KYC review or temporary security hold. Contact our 24/7 live chat support team if you still cannot access your account.

To permanently close your 365judi account, contact our support team via live chat and submit a voluntary closure request. Any verified real-money balance will be returned to your registered withdrawal method after KYC completion. If you are closing your account due to problem gambling concerns, we strongly recommend activating self-exclusion first — details are available on our Responsible Gambling page.
Category 02

Deposits & Withdrawals

Questions about MYR deposits, Touch 'n Go eWallet, Boost, Malaysian bank transfers, processing times, minimum amounts, and fees at 365judi.

The standard minimum deposit at 365judi is RM50across most payment methods. Certain promotional offers may require a higher minimum deposit to qualify for a specific welcome bonus or reload offer. There is no maximum deposit limit imposed by 365judi, though individual payment providers such as Touch 'n Go eWallet or Boost may apply their own transaction caps.

365judi accepts deposits via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX instant bank transfer, as well as direct bank transfer from Maybank, CIMB, Public Bank, RHB Bank, and Hong Leong Bank. We also accept cryptocurrency deposits in BTC (Bitcoin) and USDT (Tether) for players who prefer digital asset transactions. All deposits are processed in Malaysian Ringgit (MYR).

Touch 'n Go eWallet withdrawals at 365judi are typically processed within 5minutes of approval during normal operating hours. This makes it one of the fastest withdrawal options available on the platform. Processing times may occasionally be slightly longer during high-traffic periods or if your account requires an additional security review prior to release.

The minimum withdrawal amount at 365judi is RM50. All withdrawals must be directed to a payment account registered in your own name — third-party withdrawals are not permitted under any circumstances. Your KYC identity verification must be completed successfully before your first withdrawal is released.

365judi does not charge platform fees on deposits or withdrawals. However, your individual payment provider — whether that is a Malaysian bank, Touch 'n Go eWallet, Boost, or GrabPay — may apply their own transaction charges or currency conversion fees where applicable. We recommend checking your payment provider's fee schedule if you are unsure about potential charges on their end.

Direct bank transfer withdrawals via Maybank, CIMB, Public Bank, RHB Bank, or Hong Leong Bank are typically processed within 15 to 60 minutes of approval at 365judi. DuitNow and FPX transfers generally complete within 5 to 15 minutes. These are indicative timeframes and may vary depending on your bank's own processing schedule and any security checks triggered on your account.
Category 03

Games & How to Play

Answers about slot games, live casino tables, sports betting on EPL and Liga Super Malaysia, mobile gaming, and game fairness at 365judi.

365judi offers a comprehensive selection of online games including live casino table games (baccarat, roulette, blackjack, dragon tiger), hundreds of slot games from leading providers, sports betting markets covering EPL, Liga Super Malaysia, UFC, and other live football competitions, virtual sports, and fishing games. New titles are added regularly to keep the game library fresh and varied for Malaysian players.

Yes. 365judi offers live and pre-match betting markets on Liga Super Malaysia fixtures, English Premier League (EPL) matches, and a wide range of other football competitions popular among Malaysian punters. In-play betting is available for selected live football matches, allowing you to place bets while the game is in progress. Odds are updated in real time throughout each fixture.

Yes. The 365judi platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete game library, sports betting markets, account dashboard, deposit and withdrawal functions, and live chat support directly from your smartphone or tablet without neding to download a separate app. The mobile experience is smooth and responsive across all screen sizes.

All slot games and live casino titles available at 365judi are sourced from internationally certified game providers who use independently audited Random Number Generator (RNG) technology. This ensures that each game outcome is entirely random and not influenced by previous results or player patterns. Return-to-player (RTP) percentages for individual slot titles are published by the respective game providers.
Category 04

Bonuses & Promotions

How the 365judi welcome bonus works, understanding wagering and rollover requirements, claiming reload offers, and what happens to bonus funds if you withdraw early.

365judi offers a welcome bonus for new players on their first qualifying deposit. The bonus amount and percentage match are published on the active promotions page. Once credited to your bonus wallet, the bonus funds are subject to a wagering (rollover) requirement that must be met before any winings from bonus play can be withdrawn as real money. Full terms are available on each individual bonus offer page.

A wagering requirement (also called a rollover requirement) specifies how many times you must wager your bonus amount before it becomes withdrawable. For example, if you receive a RM100 bonus with a 20x wagering requirement, you need to place a total of RM2,000 in qualifying bets before withdrawal is unlocked. At 365judi, specific wagering requirements are clearly stated on each bonus offer page, including eligible games and contribution rates.

Reload bonuses at 365judi are available to existing players on subsequent deposits. To claim a reload bonus, navigate to the active promotions section in your account dashboard, select the relevant offer, and make a qualifying deposit that meets the stated minimum amount. The bonus will be credited to your bonus wallet automatically once the deposit is confirmed. Check the specific terms for each reload offer as minimum deposit requirements and wagering conditions vary.

Bonus funds at 365judi cannot be withdrawn directly. They must first be converted to real-money funds by meeting the stated wagering requirements for that specific bonus. If you request a withdrawal before completing the wagering requirement, any remaining bonus funds and associated bonus-generated winnings will be forfeited. Your real-money balance that was deposited separately remains withdrawable at any time subject to KYC completion.
Category 05

Security & Responsible Gambling

365judi's international licensing, the strict21+ age requirement, self-exclusion procedures, deposit limit tools, and support resources for players in Malaysia.

365judi is an internationally licensed online gaming and sports betting platform. We operate under a valid international gaming licence that mandates compliance with responsible gambling standards, KYC identity verification procedures, transaction monitoring, and player fund protection requirements. Our games are sourced from certified providers using audited RNG technology. For full details on our licensing framework, please refer to our Terms and Conditions.

The minimum age to register and play at 365judi is 21 years old. This applies to all players without exception, regardless of the legal gambling age in their country of residence. Age is verified as part of the mandatory KYC process. Any account found to be held by a person under 21 will be immediately and permanently closed, and all funds will be handled in accordance with our terms and applicable regulatory requirements.

You can set daily, weekly, or monthly deposit limits directly from the Responsible Gambling section of your 365judi account settings. Once a limit is applied, it takes effect immediately and cannot be increased for72 hours — a built-in cooling-off period designed to protect you from impulsive decisions. Reducing your limit takes effect straight away. We strongly encourage all players to use deposit limits as a core part of their responsible gambling routine.

To activate self-exclusion at 365judi, contact our 24/7 live chat support team and submit a self-exclusion request. You can choose a temporary exclusion period (minimum 6 months) or a permanent exclusion. Once activated, your account is immediately restricted — you will not be able to log in, deposit, or place bets for the duration of the exclusion. Self-exclusion cannot be reversed mid-period. This is by design, to protect you when you need it most.

If you are concerned about your gambling behaviour, 365judi encourages you to reach out for support without delay. In Malaysia, Talian Kasih (15999) provides free, confidential counseling and referal services. Internationally, GamCare offers professional support and structured recovery programme in English. Gamblers Anonymous Malaysia also holds regular meetings in Kuala Lumpur and other cities. Our own24/7 live chat support team can activate self-exclusion or apply account restrictions on your behalf at any time.
Still Have Questions?

Our Support Team Is Available 24/7

Can't find what you're looking for? Our 365judi customer support team is on hand around the clock via live chat — ready to help with account queries, deposit questions, technical issues, and responsible gambling support.

You can also reach us by email at [email protected] — we aim to respond to all written queries within 24 hours.

Visit Homepage Responsible Gambling

For players aged 21 and above only. Please gamble responsibly. Terms and conditions apply.